FAQ

Filter:

When will you resume your Nationwide Shipping Services?

It has already returned! Our famous sweet pastries are now available directly to your doorstep with Nationwide Shipping here.

Do you have a survey where I can provide my feedback?

Yes, we would love to hear your feedback. Visit https://efeedbackplus.com/survey/invite_code/RRNationwide or go to 123feedback.com and enter invite code: RRNationwide.

Thawing Your Cake

Remove the plastic shrink wrap & white cardboard band from the cake.Note: For Yema Caramel only, remove the clear plastic band too. Thaw it in the fridge for at least...

Cake Storage

You may keep your cake in the freezer for up to 7 days.

For Your Safety

Your delivery contains dry ice. Do not handle the dry ice packs with your bare hands- use tongs, cloths or gloves. For its safe disposal, allow the dry ice packs...

I am doing a research paper; can you answer some questions about the company for me?

You may reach us at https://redribbonbakeshop.us/pages/contact and fill-in the “Contact Us” portion to provide details about your request.

Who can I speak with regarding sponsorship?

Please contact your local Red Ribbon Bakeshop for more details regarding this matter.

Do you offer senior/military/teacher discount?

Currently, Red Ribbon doesn’t have a standardized or national discount policy of any type.

Can you donate food for my function/party/team?

Please contact your local Red Ribbon Bakeshop for more details regarding this matter.

What is the status of my application?

Please allow us several days to process your application. If you do not hear from us, please reach out to the location where your application was submitted.

How do I know if your location is hiring?

You can find all available details regarding our job openings on our Careers page!

Do you make customized cakes? (Birthday cakes with photo images, wedding cakes, etc.)

Sorry, we do not offer customized designs. We do offer quarter-sized Dedication Cakes available in your local Red Ribbon Bakeshop that are specially designed to have your own personalized message...

Are gift cards refundable? Can I get cash back on gift cards?

Unfortunately, Red Ribbon gift cards are non-refundable unless required by your state. Red Ribbon gift cards are also not redeemable for cash, except as required by applicable law due to...

Is my gift card reusable/reloadable?

Yes! You may add money to an existing Red Ribbon gift card anytime, just visit the nearest Red Ribbon Bakeshop in your area.

Can I order gift cards online (and/or send to someone)?

Currently, our gift cards are only available for purchase in-store.

Do you offer gifts cards and where can I purchase one?

Yes, we do offer Red Ribbon gift cards from $5 and up. These can be purchased in any Red Ribbon store in the USA. Please visit our store locator page to check...

How do I reheat my empanada/ palabok/ arroz caldo?

Our savory products are best-enjoyed hot. Please refer to this link for reheating instructions.

Do you serve any gluten-free item?

We currently do not offer gluten-free cakes, pastries, or breads.

Do you have any sugar-free cakes, pastries, or breads?

We currently do not offer sugar-free cakes, pastries, or breads.

Where can I learn more about your food (ingredients, allergen and nutrition information)?

You may find the complete nutritional & allergen information for all our products on: – Red Ribbon Nutrition Facts – Red Ribbon Allergen Information

How do I apply for employment at your company?

We are always on the lookout for dynamic individuals to join our team. You can find all available details regarding our job openings on our Careers page!

Need more information?

Our Frequently Asked Questions (FAQs) section may already have the answer you need. If you don't find it, don't hesitate to message us.

FAQ